FAQs
What Does the Monthly Fee Cover?
The monthly fee includes in-office, phone, or virtual visits, an annual wellness evaluation, a personalized yearly wellness plan, acute care, chronic care, and weight loss management. Exclude medications and labs, please note.
For more detailed information, refer to our Services List.
Why Choose a Membership Model Over Traditional Insurance?
Our membership model helps you manage routine healthcare and chronic conditions affordably, without co-pays, and with reduced costs for labs and imaging. It is similar to using auto insurance only for major repairs or accidents rather than routine maintenance.
What are the operating hours of Preferred Direct Family Care?
Our clinic hours are as follows:
Monday: 10:00 AM - 4:00 PM
Tuesday to Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 1:00 PM (by appointment only)
How can I contact my medical provider after hours?
For any urgent needs, you can reach your medical provider by calling, texting, or emailing after regular clinic hours, on weekends, and during other off-hours.
Do you see uninsured patients?
Yes, we accept all patients, regardless of their insurance status.
Do you bill Medicaid, Medicare, or insurance?
No, we do not bill Medicaid, Medicare, or any insurance. Our services are direct and personal, focused on freeing you from the constraints and limitations of government and insurance companies.
What if I need a specialist or hospital care?
We coordinate referrals to specialists within your insurance network and facilitate hospital admissions. These services are billed directly to your insurance.
Do you accept patients on Medicare? Are there any exclusions for pre-existing conditions?
Yes, we accept Medicare patients and do not exclude anyone based on pre-existing conditions. Our service model is particularly beneficial for those with chronic medical conditions.
How does your service benefit someone young and healthy?
We design our healthcare services to maintain and optimize your health. Immediate access to your medical provider ensures tailored, preventative care, potentially saving on costly emergency room visits.
What is the difference between Direct Primary Care and Concierge Medicine?
Direct Primary Care (DPC) and Concierge Medicine charge a monthly fee, but DPC does not bill insurance for office visits or in-office tests and procedures. Additionally, DPC fees are generally lower than those of Concierge practices.
Are my monthly fees eligible for HSA or FSA reimbursement?
DPC fees may qualify for reimbursement through HSAs and FSAs as per IRS regulations, though the Primary Care Enhancement Act is currently reviewing specifics. Consult your health plan administrator or accountant for precise guidance.
Do I still need insurance with Direct Primary Care?
Yes. We recommend maintaining insurance or a health-sharing plan to cover the costs of catastrophic illnesses or injuries, as these can incur significant expenses beyond the routine care provided by our clinic.
For any additional questions, please get in touch with our office at (352)-677-2025.